RETURN POLICY

Culas & Co is committed to bring our customers great hair and we believe in the quality of our product. If our hair serum is unable to satisfy your needs, you have the right to a refund of the product item, excluding shipping. We will provide a full refund to you without any questions asked in 60 days. This is the Culas & Co promise to you.

Gift cards

To complete your return, we require a receipt or proof of purchase.

• any item not in its original condition, is damaged or missing parts for reasons not due to our error
• any item that is returned more than 30 days after delivery​

​Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.​

If you’ve done all of this and you still have not received your refund yet, please contact us at culasandco@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at culasandco@gmail.com and we will provide you with the return address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email us at culasandco@gmail.com first for us to provide you with the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM200, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.